Microsoft is set to discontinue support for the Remote Desktop app available through the Microsoft Store, effective May 27, 2025. Users are encouraged to transition to the new Windows App, which will provide continued access to services like Windows 365, Azure Virtual Desktop, and Microsoft Dev Box.
Key Features of the Windows App:
- Unified Access: The Windows App offers a single interface for multiple Windows services, including Cloud PCs and virtual desktops.
- Customization: Users can enjoy customizable home screens, support for multiple monitors, and dynamic display resolutions.
- Enhanced Remote Experience: Features include device redirection, optimizations for Microsoft Teams, and easy account switching.
After the cutoff date, connections to Windows 365, Azure Virtual Desktop, and Microsoft Dev Box through the old Remote Desktop app will be blocked. Users who rely on these services must make the switch to avoid disruptions.
Transition Steps:
- Getting Started: Users should review the get started guide specific to each platform for detailed instructions.
- Downloading the Windows App: The app is available for download from the Microsoft Store or directly through the official website.
- Alternative Connections: For users connecting to remote desktops via the Remote Desktop app, it is recommended to use Remote Desktop Connection until full support is available in the Windows App. Similarly, those using Remote Desktop Services should switch to RemoteApp and Desktop Connection during this transition.
- Known Issues: Users should familiarize themselves with any current limitations or feature gaps in the Windows App by reviewing the known issues documentation.
- Uninstallation: To avoid confusion, users are advised to uninstall the old Remote Desktop app following their transition.
IT administrators are encouraged to assist their organizations in this transition by updating user guidance and help desk resources as necessary. This change marks a significant shift in how users will access remote desktop services on Windows platforms.
